Granicus Digital Government Awards logo 15TH ANNUAL AWARDS

Granicus Digital Government Awards winners announced

See the winners
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Representation of a dedicated government employee

Celebrating excellence in the public sector

Every day, public servants across North America are finding new ways to make government work better — simplifying processes, strengthening communication, and opening more doors for residents to participate. This year’s Digital Government Award honorees show what’s possible when the right people, processes, and technology come together. These aren’t abstract transformations, but real-world improvements that make daily work easier for staff and help residents get what they need without frustration.

We invite you to explore the stories behind this year’s winners to see how intentional improvements and sustainable innovation can create meaningful change — even within tight budgets, busy teams, and growing community expectations. Their work offers real examples, real lessons, and real inspiration for anyone striving to deliver better service in their own organization.

Award categories

Click on a category below to reveal this year’s winners.

Digital awards changemaker
Changemaker For an individual, team, or project leading the charge for innovation. See the winners
Changemaker

For an individual, team, or project leading the charge for innovation.

This award recognises an individual, team, or project that is solving problems in a unique way and delivering results that make a difference in a community or organisation. This category recognises the leadership, vision, creativity, and dedication of a changemaking individual or team, or the impact of a project that is achieving critical success toward an organisation’s mission.

A graphic showcasing Granicus "Changemaker" winners and the logos of the City of Aurora, Wyandotte County and Clayton County.

  • Jon Zaghloul, City of Aurora, IL
  • Crystal Sprague, Unified Government of Wyandotte County and Kansas City, KS
  • India Mitchell, Clayton County, GA
Digital awards community engagement
Community engagement For an organization’s creative use of digital tools to inform and engage. See the winners
Community engagement

For an organization’s creative use of digital tools to inform and engage.

This award recognizes organizations that use innovative tools to expand community engagement and remove barriers to participation, finding creative ways to encourage community involvement, inform and engage underrepresented groups, and/or turn community input into useful insights, better decision making, and measurable impact.

A graphic showing the winner logos for the Community Engagement award winners.

  • Chicago Metropolitan Agency for Planning
  • City of Penticton, BC
  • Beaufort County School District
Digital awards operational excellence
Operational excellence For organizational efforts to increase efficiency, save costs, retain employees, and support a modern workforce. See the winners
Operational excellence

For organizational efforts to increase efficiency, save costs, retain employees, and support a modern workforce.

This award is for organizations serving as models in public sector efficiency. Whether it’s reducing customer service enquiries, streamlining labor-intensive processes, improving compliance, recovering revenue, or saving resources, these organizations are using technology to operate better, faster, and leaner.

A graphic showcasing the logos of the winners for the Granicus Digital Government award for Operational Excellence.

  • City of Calabasas, CA
  • Portland Bureau of Transportation
  • Town of Queen Creek, AZ
Digital awards service delivery.
Service delivery For organizations delivering better, more relevant government experiences for the public through the strategic use of digital tools and tactics. See the winners
Service delivery

For organizations delivering better, more relevant government experiences for the public through the strategic use of digital tools and tactics.

This award recognizes organizations leading a profound digital shift in how the public is served by transitioning from outdated tech or in-person interaction to modern digital technologies. These organizations use human-centered design and community engagement to develop the digital services people want with the exceptional user experience they expect.

A graphic showcasing the logos for the Granicus Digital Government award winner for Service Delivery.

  • Arlington National Cemetery
  • Philadelphia Water Department
  • City of Vaughan, ON
Digital awards trust and transparency.
Trust & transparency For organizations using digital solutions to improve access, transparency, and trust in their communities. See the winners
Trust & transparency

For organizations using digital solutions to improve access, transparency, and trust in their communities.

This award recognizes organizations using technology to increase visibility into the public service process and foster trust among constituents and stakeholders. This could include efforts to increase access to and engagement in public meetings and the decision-making process, providing better access to public records, being a good steward of taxpayer dollars, or improving accountability and compliance in areas of importance to the community.

Winner logos for the Granicus Digital Government Award in Trust & Transparency.

  • City of Kingston, ON
  • Philadelphia Water Department
  • City of Newport News, VA
Digital awards total government experience
Total government experience For organizations improving the end-to-end experience for constituents. See the winners
Total government experience

For organizations improving the end-to-end experience for constituents.

This award recognizes organizations that enhanced the user experience for their community by taking a holistic approach to improving government services. This could include moving key services online, providing greater transparency into requests and their status, and/or adopting a new and innovative approach to communicating services to residents. The key to success for these organizations is an integrated approach that improved multiple parts of the government experience in tandem.

A graphic showcasing the logos of this year's Granicus Digital Government Award winners for Total government experience.

  • City of Aurora, IL
  • Passaic Valley Water Commission
  • City of Reno, NV
Digital awards website of the year.
Website of the year For organizations that enhanced their website to meet the needs of modern residents. See the winners
Website of the year

For organizations that enhanced their website to meet the needs of modern residents.

This award goes to organizations that used a data-driven approach to strengthen the relationship between their organization and their constituents through a modern, mobile-friendly website with enhancements such as greater accessibility, better website navigation, improved content, or increased self-service to eliminate the need for phone calls or in-office visits.

Website of the Year winners from the Granicus Digital Government Awards, showcasing award‑winning government websites from West Palm Beach, Port St. Lucie, and Richland County.

  • City of Port St. Lucie, FL
  • City of West Palm Beach, FL
  • Richland County, SC
ON-DEMAND RESOURCES

Award-winning insights

Discover proven strategies from this year’s award winners.

Frequently Asked Questions

The awards are open to all Granicus customers in North America. This includes federal, state, county, city and regional governments, K-12 and higher education organizations, special districts, and other public sector organizations. Submissions should focus on innovation in digital government through the use of Granicus solutions.

Organizations must nominate themselves (or their teams/projects/individuals) to ensure the submission is accurate.

There is no specific timeframe requirement for nominations. However, recent work (past 1-2 years) is preferred.

There is no fee to enter the Granicus Digital Government Awards.

Nominations are reviewed by a judging panel and evaluated based on the category’s criteria.

For additional questions about the awards, email awards@granicus.com.

Upon accepting the award, winners agree to Granicus’ use of the organization or individual’s name in promotional communications. Additionally, winners agree to share their successes with other government communicators in partnership with Granicus within a year of accepting the award. This may take the form of participating in a live event, speaking on a webinar, or interviewing for a video or written success story.