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Support is not Enough
A large part of our success is due to our ability to gain a potential client's trust during the sales process and to build on that trust by providing the best products and customer support possible. Since trust is the key to our continuing success, we need our customers to know how much we care and how hard we will work on their behalf. As a result, we have structured our Customer Advocacy program so that our customers have constant access to the people and resources that they need in order further the development of their solution to best fit their needs.
The Value of Listening
Our industry is constantly changing and as a result we must focus our efforts on delivering the latest technology without requiring our clients to invest large amounts of time or money in bringing those technologies to bear. In order to keep our costs (and prices) low, we must have a "laser beam" focus on the needs of our clients so that we can dedicate all of our resources to developments that our clients will use. As a result, we keep in constant contact with our clients in order to gather feedback about what features and products they need most. Lastly, our free upgrade program means that our clients will get these added features at no cost, allowing them to invest in new technologies rather than re-investing in technology that they have already purchased.
Training as a Tool to Drive ROI
Our customer support team recognizes that we have built a unique product and as a result our customers might not be aware of the many features it has. If our clients are not getting the most from our solution, then they are wasting their investment in our technology and diminishing their ROI. In order to minimize this divestiture, we provide training as part of our free upgrade program, so that clients can keep abreast of new features as they are added and get the most from their investment in Granicus technology.
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Business Hours Support
(8:00am – 7:00pm PST)
Phone: 415-357-3618
Toll Free: 877-889-5495
Email: support@granicus.com
Granicus employs a dedicated staff of professionals committed to ensuring your agency's success by protecting the investment you've made in our solutions for local government.
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Technical Support
Granicus' Technical Support is available to customers 24 hours a day, 365 days a year. Primary support is available during normal business hours: Monday through Friday from 7:00 a.m. to 6:00 p.m. Pacific Time. After-hours support is available for urgent product issues impacting your agency, department, or training. Customers can contact us by telephone or email.
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