Hours of Operation
Your Granicus Customer Care team is ready and willing to help you succeed with your Granicus solution set.
Our Support availability is:
- Regular Hours (All Times Mountain Standard Time)
- 6:00AM – 6:00PM, Monday-Friday
- Urgent After Hours (All Times Mountain Standard Time)
- 6:00PM – 11:00PM, Monday-Friday
- Emergency On-Call (All Times Mountain Standard Time)
- 6:00AM – 6:00PM, Saturday and Sunday
Customers needing support can contact us by phone at (877) 889-5495 or by email at CustomerCare@Granicus.com. For Records Management-specific support, call (866) 793-6505 or email supportRMS@Granicus.com.
Public agencies require more agile and cost-effective technologies to achieve higher operational and public service standards. Granicus provides a fully managed, Software as a Service solution to meet these objectives while relieving the costly burden of managing and maintaining business systems. This service model yields high levels of customer success and return on investment—in cost savings, efficiency improvements, and staff and citizen communication enhancements.
A critical driving force behind customer success is the Granicus Support model. More than 1,200 agencies deeply trust and depend on our services to quickly address their unique, complex, and quickly changing needs. By eliminating large investments in staff time and infrastructure changes, our service model also ensures you get the bottom-line results you need, at the lowest possible cost.
The Granicus success-driven and personalized service model is comprised of:
- Professional Services
We take a personalized approach to Professional Services. Taking this approach, we’ve never failed—all our products have been deployed on-time and within budget for hundreds of government agencies. We leverage best practice product installation and configurations to meet your unique needs. Our deep focus on your business goals and technical requirements helps us build and deploy a solution that works successfully within your existing workflows, Website, and systems infrastructure.
- Managed Services
Granicus is dedicated to your success. Our Managed Services ensure you have have the level of support you need, when you need it. We go beyond traditional technical support structure, our clients receive unlimited, personalized customer advocacy, technical support, and a fully managed infrastructure to maximize success and minimize problem areas.