Professional Services

Primary Services

The Granicus Professional Services team is committed to helping governments experience a return on investment faster through streamlined deployments that are on-time and on-budget. Our government-specific knowledge and best practice standards have helped over 900 government agencies become more efficient, transparent, and involved in their community.

• Managed Deployments

  Granicus takes a detail oriented, project management approach to all deployments. This ensures they run as planned, regardless of the size of your agency or solution complexity. We tailor a plan that meets your unique business requirements and minimizes any impact to your day-to-day operations. Plus, agencies can track all progress 24/7 with our deployment tracker tool.

• Product Training

  Online, instructor-led, self-paced or in-person trainings give your staff the comprehensive knowledge they need achieve success quickly. Our training experts also offer specialized guidance for different roles within your organization so everyone has the support they need to perform their jobs effectively—IT, Clerks, Communications, Webmasters, A/V, Elected Officials, and more.

• Workflow Assessment & Configuration

  Granicus understands that every agency has unique ways of running their public meetings. Yet, the end-goal is always the same—run them smoothly and productively. Our experts assess your current meeting process and configure your solution to easily integrate with the way you work.

• Website Integration & Design

  Granicus is committed to ensuring your citizen-facing web portal fits into your website seamlessly. Our standard or customized website integration options are flexible. We work closely with you to configure the right placement, structure, and design for your Granicus content to deliver a positive user experience.

A la Carte Professional Services

Granicus understands that the needs of government organizations are ever-changing and often very specific. We have heard from some of our clients that reductions in staff have resulted in increased work and incomplete tasks. Our Premier Professional Services are geared towards helpings organizations balance workloads, comply with state and federal requirements, and achieve their goals.

• Closed Captioning

  Engage new audiences and support ADA (Americans with Disabilities Act) compliance with closed captioning for your meetings. Give your audience greater accessibility and allow them to search archives for any word spoken during the meeting. Captions can be recorded in real-time or added to archive meetings. Now, everyone can have access to your public meetings.

• Indexing and Publishing

  For organizations short on staff or resources, allow Granicus to index and publish media content for you. Events will be setup and recorded in MediaManager. Once a meeting is complete, your archive is trimmed, time stamped to create easy to jump to points of interest, and published online.

• Transcription

  Produce a complete, word-for-word transcript and give the public a written account of your meeting. Transcripts can be attached to archived videos and published online as supporting documentation, furthering your transparency initiatives. This service is available for archived meetings only.

• Minutes Annotation

  Are you backlogged on your meeting minutes due to vacation time, staff reductions, or just an increased workload? Let Granicus help you complete and produce your minutes. Stay consistent with your previously published minutes documents and choose your preferred format: action, summary, or verbatim. This service includes post-meeting video trimming and time stamping. Minutes can be delivered as Word or PDF documents and published to your website.

• Advanced Encoding

  Encoding services allow our clients with existing media recordings to have files re-encoded into Granicus' preferred formats (WMV or WMA). Recordings will be trimmed and uploaded into your specified folder in MediaManager. Granicus will accept the following compatible formats: VHS, DVD, CD, Dv Cam, HDV, Beta SP, Beta SX, most digital files, audio cassettes, and more.