Managed Services > Customer Service Portal
From one central location, clients can expand their skills, solve problems, learn from their peers, or to get in touch with one of our support professionals instantly.
The Customer Service Portal offers a variety of information to help our clients get the most out of their solution. Clients can search topics in our extensive knowledge base of frequently asked questions and product articles. On-demand resources, products including Quick Reference Guides or Granicus University courses, are also available to help clients learn more about their technology. Lastly, clients have access to our regular client newsletter which includes success stories, user tips, and new product updates to keep you actively informed on the new features, uses, and benefits of your solution.
Business Hours Support
(8:00am – 7:00pm PST)
Phone: 415-357-3618
Toll Free: 877-889-5495
Email: support@granicus.com
Technical Support
Granicus' Technical Support is available to customers 24 hours a day, 365 days a year. Primary support is available during normal business hours: Monday through Friday from 7:00 a.m. to 6:00 p.m. Pacific Time. After-hours support is available for urgent product issues impacting your agency, department, or training. Customers can contact us by telephone or email.