Granicus provides a comprehensive Managed Services package with every solution to ensure long-lasting success with our technologies. This services portfolio is comprised of technical support, a fully hosted and managed infrastructure, and customer advocacy to maximize your solutions performance. Our skilled network engineers work around-the-clock to ensure your applications are protected, operating smoothly, and continually without spending extra staff time or resources. You also receive continual access to advanced learning tools and the hands-on support, knowledge, and expertise of our skilled Support Engineers and Customer Advocacy professionals.
Technical Support Services and Maintenance
Our technical support professionals know your systems, your network, your staff, and your expectations. If issues arise, Granicus offers Tier 1 dedicated technical support services 24/7/365 to ensure each case is addressed efficiently and effectively.
Hosted Storage and Distribution
Granicus provides media storage and delivery so you don’t have to make large investments in your infrastructure or IT staff to maintain and deliver high-bandwidth streaming media or Web applications. Our fully managed and hosted infrastructure offers you unlimited bandwidth and the highest storage and security standards to ensure maximum availability of your data and applications.
Proactive Systems Monitoring
Our remote, proactive systems monitoring ensures faster response time, predicts problems before they arise, and helps minimize the cost of IT support and maintenance.
Upgrades and Innovation
Ensure your software is up-to-date with the latest security fixes, recommended updates, and feature release. Granicus will regularly update and provide fixes and enhancements to your solution. We coordinate these onsite software upgrades to ensure they are completed on a schedule that is comfortable for you and your staff.
To expand your success with our technologies, Granicus provides personal and proactive customer advocacy. Our advocacy team includes Account Managers and Trainers that are committed aligning your Granicus solution with your unique business needs.
Expand your skills and learn best practices by taking advantage of online training courses offered through Granicus University. This program includes free access to our library of live or on-demand Web trainings.
Customer Service Portal
Gain access to a rich on-demand portal of resources to help them attain highest level of success and satisfaction with Granicus solutions in our Customer Service Portal. Clients can instantly tap into rich learning materials to grow their skill set. They can also use self-service support resources to get more information about their products.